Pyramis Canada Privacy Policy

We believe that treating your personal information with the highest degree of respect is integral to our relationship with you.


What information do we collect and what do we do with it?

We collect information necessary to serve you. The type of information depends on the service we provide and is necessary to provide you with investment management services, to keep records, to prevent error and fraud or to respond to inquiries.

We may share your information with our affiliates or government organizations. Where information is shared, we do so on a strictly limited basis in order to complete transactions on your behalf, to provide you with services or to meet legal obligations such as tax reporting. We might be required to disclose personal information to regulators. A regulator may, in turn, disclose your personal information to other regulatory or government organizations.



How do we collect information?

Personal information is collected from our interactions with you. We might interact with you directly, or we might interact with you indirectly, such as through a consultant. No matter how we collect your personal information, we try to ensure its accuracy and completeness. In order to maintain the integrity of your information, please make sure we know about any changes as soon as possible.


How do we protect your personal information?

We have always considered the protection of sensitive information to be a foundation of customer trust and a sound business practice. We employ extensive physical, electronic and procedural controls in keeping with industry standards and practices, and we regularly adapt these controls to respond to changing requirements and advances in technology. Within Pyramis and among our service providers, we restrict access to personal information to those who need it to provide products and services to you.


What protection do you have online?

Privacy, security and service in our online operations are just as critical as in the rest of our business. We therefore employ all of the safeguards described above, along with the following Internet-specific practices.

We use a variety of proven protections to maintain the security of your online session. For example, we make extensive use of firewall barriers, encryption techniques and authentication procedures. We may also place cookies and similar files on your hard drive, to facilitate site navigation, and to personalize your experience on our site.

When you visit our Internet sites, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited and average time spent on our websites. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our web design and functionality.


What privacy rights do you have?

You may request access to your personal information and question its accuracy and completeness. We will respond to your request as soon as possible.


How do you contact us about privacy?

We welcome your privacy questions.

Chief Privacy Officer

privacy@fidelity.ca

or by mail at:

Attention Chief Privacy Officer
Fidelity Investments Canada ULC
483 Bay Street, Suite 200
Toronto, ON
M5G 2N7

Contact Us

Fidelity Investments Canada ULC
483 Bay Street, Suite 300
Toronto, Ontario
M5G 2N7
1 (800) 817-5448
pyramiscanada@fmr.com

Media Relations
Chris Pepper
Director, Corporate Affairs
(416) 307-5388


Pyramis - 900 Salem St

Consultant Relations

Institutional Sales

Institutional Client Management