We believe that treating your personal information with the highest degree of respect is integral to our relationship with you.
We collect information necessary to serve you. The type of information depends on the service we provide and is necessary to provide you with investment management services, to keep records, to prevent error and fraud or to respond to inquiries.
We may share your information with our affiliates or government organizations. Where information is shared, we do so on a strictly limited basis in order to complete transactions on your behalf, to provide you with services or to meet legal obligations such as tax reporting. We might be required to disclose personal information to regulators. A regulator may, in turn, disclose your personal information to other regulatory or government organizations.
Personal information is collected from our interactions with you. We might interact with you directly, or we might interact with you indirectly, such as through a consultant. No matter how we collect your personal information, we try to ensure its accuracy and completeness. In order to maintain the integrity of your information, please make sure we know about any changes as soon as possible.
We have always considered the protection of sensitive information to be a foundation of customer trust and a sound business practice. We employ extensive physical, electronic and procedural controls in keeping with industry standards and practices, and we regularly adapt these controls to respond to changing requirements and advances in technology. Within Pyramis and among our service providers, we restrict access to personal information to those who need it to provide products and services to you.
Privacy, security and service in our online operations are just as critical as in the rest of our business. We therefore employ all of the safeguards described above, along with the following Internet-specific practices.
We use a variety of proven protections to maintain the security of your online session. For example, we make extensive use of firewall barriers, encryption techniques and authentication procedures. We may also place cookies and similar files on your hard drive, to facilitate site navigation, and to personalize your experience on our site.
When you visit our Internet sites, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited and average time spent on our websites. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our web design and functionality.
You may request access to your personal information and question its accuracy and completeness. We will respond to your request as soon as possible.
We welcome your privacy questions.
Chief Privacy Officer
or by mail at:
Attention Chief Privacy Officer
Fidelity Investments Canada ULC
483 Bay Street, Suite 200
Toronto, ON
M5G 2N7
Fidelity Investments Canada ULC
483 Bay Street, Suite 300
Toronto, Ontario
M5G 2N7
1 (800) 817-5448
pyramiscanada@fmr.com
Media Relations
Chris Pepper
Director, Corporate Affairs
(416) 307-5388
David Algaze
Vice-President, Institutional Sales
Ontario & Western Canada
(416) 307-7134
david.algaze@fmr.comSuzanne Côté
Vice-President, Institutional Sales
Quebec & Eastern Canada
(514) 866-7320
suzanne.cote@fmr.com
Michael Barnett
Executive Vice President, Institutional Sales and Service
(416) 217-7584
michael.barnett.toronto@fmr.comAdam Neal
Vice-President, Institutional Sales
Ontario & Western Canada
(416) 307-5546
adam.neal@fmr.comFrançois Pfister
Vice-President, Institutional Sales
Quebec & Eastern Canada
(514) 866-7365
francois.pfister@fmr.comDavid Shedd
Vice-President, Institutional Sales
Ontario & Western Canada
(416) 307-5573
david.shedd@fmr.comEdward Lui
Institutional Client Manager, Institutional Client Management
(416) 217-7471
edward.lui@fmr.comBrian Cyr
Institutional Client Manager, Institutional Client Management
(514) 866-7307
brian.cyr@fmr.com